Privacy Policy | RecallCentric

RecallCentric (“we,” “us,” or “our”) operates the RecallCentric platform and the website located at recallcentric.com (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect information in connection with the Service.

1. Information We Collect

Information You Provide

Account & contact information: Name, email address, phone number, organization name, and role when you request a demo, create an account, or contact us.
Recall response data: Information submitted through customer response portals, including product details, lot codes, quantities, actions taken, and any illness reports. This data is collected on behalf of the enterprise organization that distributes the recall alert.
Communications: Messages you send us through the contact form or email.

Information Collected Automatically

Usage data: Pages visited, features used, timestamps, and referring URLs.
Device information: Browser type, operating system, IP address, and device identifiers.
Cookies & similar technologies: We use cookies and analytics tools (including Google Analytics) to understand usage patterns and improve the Service.

2. How We Use Your Information

To provide, maintain, and improve the Service.
To process demo requests and respond to inquiries.
To deliver recall alerts and related notifications via email and SMS on behalf of your organization. All email and SMS communications sent through RecallCentric are transactional and operational in nature — specifically, recall alerts, compliance notifications, and response confirmations. We do not send marketing emails or promotional content through the platform.
To generate compliance reports and audit documentation for enterprise customers.
To detect, prevent, and address security issues and abuse.
To comply with legal obligations.

3. Email & SMS Communications

RecallCentric is a recall compliance platform, not a marketing tool. All email and SMS communications sent through the Service are strictly limited to:

Recall alerts and safety notifications distributed by your organization.
Response confirmations and compliance status updates.
System notifications related to account activity and platform operations.

We do not permit the use of the Service to send unsolicited marketing messages, promotional content, or advertising of any kind. Organizations that violate this policy will have their access to the Service terminated.

SMS Specific Disclosures

When your organization enables SMS delivery for recall alerts, recipients may receive text messages containing recall notifications and links to response portals. By providing a mobile phone number through an organization that uses RecallCentric, recipients consent to receive these transactional recall alert messages.

Message frequency varies based on recall activity affecting your organization.
Message and data rates may apply.
Recipients may opt out of SMS notifications at any time by replying STOP to any message or by contacting their organization directly.
For help, recipients may reply HELP to any message or contact us at support@recallcentric.com.
SMS is used exclusively for recall alerts and compliance notifications. No marketing messages will ever be sent via SMS.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

With your organization: Recall response data is shared with the enterprise organization that distributed the alert, as the data is collected on their behalf.
Service providers: We use third-party providers for hosting, email delivery, SMS delivery, and analytics. These providers process data on our behalf under contractual obligations to protect your information.
Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain recall alerts, response data, and compliance records for the duration of the enterprise customer’s subscription and for a reasonable period thereafter to support audit and regulatory requirements. Contact and account information is retained as long as necessary to provide the Service and fulfill legal obligations.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information. To exercise these rights, contact us at privacy@recallcentric.com. If your data was collected through an organization using RecallCentric, please contact that organization directly, as they are the data controller for recall response information.

8. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

RecallCentric
Email: privacy@recallcentric.com