Platform
Four Pillars of Recall Compliance
RecallCentric addresses every dimension of recall management, from the moment a recall is issued to the final compliance report.
Pillar 01
Recall Monitoring & Detection
Your team shouldn't be manually scanning FDA and USDA websites for recalls that affect your contracted products. RecallCentric continuously monitors regulatory sources and alerts your staff the moment something critical comes in.
- Automated monitoring of FDA, USDA, CPSC, and manufacturer recall feeds throughout the day
- Email inbox monitoring that captures recall notices sent directly from distributors, manufacturers, and suppliers
- Critical keyword detection that immediately notifies your team when high-risk terms appear in incoming recalls
- Centralized recall inbox for reviewing, triaging, and promoting incoming notices to full member alerts
- Supply chain partner mapping so incoming recalls are automatically matched to the right partners and their products
- Configurable keyword rules tuned to your contracted product categories and supplier relationships
Pillar 02
Alert Authoring & Distribution
Your customers expect clear, actionable recall communications, not forwarded government notices. RecallCentric's alert builder lets your team compose branded alerts, attach supporting materials, and distribute at scale with full delivery intelligence.
- Rich alert editor with formatting, image uploads, and file attachments for supporting documentation
- Draft and outbox workflow so your team can compose, review, and approve alerts before they go out
- Multi-channel delivery via email and SMS with read receipts, bounce handling, and automatic retry
- Delivery reporting showing exactly which customers received each alert and their contact status
- Automatic escalation from email to SMS when a contact hasn't responded, ensuring critical alerts get through
- Standard and critical severity tiers so customers immediately understand urgency
Pillar 03
Customer Response Portals
When a recall hits a contracted product, you need more than confirmation that an email was opened. Each alert includes a dedicated response portal where your customers report back: what products they have, what they did with them, and whether anyone was affected.
- Multi-step response portal embedded directly in alert communications with no login required
- Customers report product details, lot codes, quantities on hand, and actions taken (quarantined, destroyed, returned)
- Real-time dashboard showing which customers have responded and which haven't across your entire network
- Complete audit trail with timestamps for every recall event, every customer, every action taken
- Tracks whether affected product was served or sold and captures illness reporting data
Pillar 04
Reporting, Search & Integration
When a customer asks about a recall from six months ago, or an auditor requests documentation across the last year, you need answers in seconds, not hours of digging through email. RecallCentric gives you a searchable archive, structured reports, and feeds that connect to your broader ecosystem.
- Full-text search across your entire recall and alert archive to find any recall by product, date, or keyword
- Recipient delivery reports and customer response reports with one-click Excel export
- Response analytics showing compliance rates, response times, and product-level detail across your network
- Public JSON and RSS syndication feeds for integrating recall data into customer-facing platforms
See the platform in action
Schedule a personalized demo and discover how RecallCentric can transform your recall response workflow.